Shipping Policy

Last updated: 23 May 2026

We ship Ellsworth London orders worldwide from our UK warehouse and our network of international fulfilment partners. Here is what to expect.

1. WHERE WE SHIP

We currently dispatch orders to the United Kingdom, the United States, and Australia.

2. SHIPPING COST

Delivery is complimentary on every order, in every market we serve. There is no minimum order value.

3. PROCESSING TIME

Orders placed before 2pm GMT (Monday to Friday) are dispatched within one working day. Orders placed after 2pm or at weekends are dispatched the next working day. We do not dispatch on UK public holidays.

4. DELIVERY TIMES

Estimates are calculated from the day of dispatch, not the day of order. All orders are tracked end-to-end. You will receive an email with your tracking number and a link to follow your parcel as soon as it leaves us.

A note on fulfilment: Most UK orders ship from our Blackburn warehouse. Occasionally, when a particular item is low on stock in the UK, we fulfil that UK order directly from one of our international supply partners instead. When this happens, delivery may take a few working days longer than the UK estimate above — if so, we'll let you know by email and keep you updated with tracking. The item, quality, and price are exactly the same; only the dispatch location changes.

5. CUSTOMS, DUTIES AND IMPORT TAXES

All customs duties, import taxes, and clearance fees are included in your order price. There is nothing extra to pay on delivery — the amount you see at checkout is the final amount.

6. ADDRESS ACCURACY

Please double-check your delivery address at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer. If you spot an error, email support@ellsworthlondon.com immediately — if we have not yet dispatched, we can usually amend the address.

7. UNDELIVERABLE PARCELS

If a parcel is returned to us as undeliverable (incorrect address, unclaimed, refused), we will contact you to arrange redelivery. Redelivery costs are payable by the customer.

8. LOST OR DELAYED PARCELS

If your tracking has not updated for 5 working days within the United Kingdom, 9 working days for the United States, or 9 working days for Australia, please email support@ellsworthlondon.com and we will investigate with the carrier. We will replace or refund any parcel confirmed as lost.

9. PACKAGING

All Ellsworth London orders are sent in recyclable packaging. Tags and care cards are printed on FSC-certified paper.

10. CONTACT

Ellsworth London Office: Office 957, 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom Warehouse: Unit 1, Carlinghurst Business Park, George Street West, Blackburn, BB2 1PQ, United Kingdom Email: support@ellsworthlondon.com Hours: Monday to Friday, 9am – 5pm GMT