Returns Policy

Last updated: 23 May 2026

We want every Ellsworth London piece to earn its place in your wardrobe. If something isn't right, here is exactly how returns work — across every market we serve.

1. RETURN WINDOW

You have 30 days from the day your order is delivered to request a return. Once we've confirmed your return, you then have a further 14 days to send the item back to us.

This applies to all of our markets: the United Kingdom, the United States, and Australia.

2. HOW TO START A RETURN

Email us at support@ellsworthlondon.com within the return window and tell us:

• your order number
• which item(s) you'd like to return
• the reason for the return

We'll reply with the correct return address and simple instructions. Because UK and international orders are dispatched from different locations, we confirm the right return address for each order rather than listing a single address publicly — this makes sure your parcel goes to the right place.

Please do not send anything back before you've heard from us, as returns sent to the wrong address can be delayed or lost.

3. CONDITION OF ITEMS

To be eligible for a refund, items must be returned unworn, unwashed, and in their original condition, with all tags and care cards attached. We can only accept items that arrive back in a resaleable state.

4. RETURN SHIPPING COSTS

For change-of-mind returns, the cost of return postage is payable by the customer. We recommend a tracked service, as we can't be responsible for returns that don't reach us.

For faulty, damaged, or incorrect items, we cover the full cost of return — you'll never be out of pocket for our mistake (see section 6).

5. REFUNDS

Once your return arrives and passes our condition check, we'll process your refund to your original payment method within 14 days. We'll email you to confirm.

Refunds cover the price you paid for the item, including any customs duties and import taxes that were built into your original order price. Original outbound delivery was complimentary, so there's nothing to deduct there.

6. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, or it's not what you ordered, email support@ellsworthlondon.com with your order number and a photo of the issue. We'll arrange a free return and send a replacement or full refund — whichever you prefer. Your statutory rights, including under the UK Consumer Rights Act 2015, are unaffected.

7. EXCHANGES

The fastest way to exchange for a different size or colour is to return your original item for a refund and place a new order. If you'd like help choosing the right size before you do, just email us — we're happy to advise.

8. CUSTOMS AND DUTIES ON RETURNS

For international returns, please mark the parcel clearly as a return of goods so it isn't charged duties on its way back to us. Any import charges incurred because a return wasn't labelled correctly may be deducted from your refund.

9. YOUR STATUTORY RIGHTS

Nothing in this policy affects your legal rights. UK customers have a statutory right to cancel within 14 days of receiving an order under the Consumer Contracts Regulations 2013, and the right to a remedy for faulty goods under the Consumer Rights Act 2015.

10. CONTACT

Ellsworth London Office: Office 957, 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom Warehouse: Unit 1, Carlinghurst Business Park, George Street West, Blackburn, BB2 1PQ, United Kingdom Email: support@ellsworthlondon.com  Hours: Monday to Friday, 9am – 5pm GMT